Frequently Asked Questions Skip to content

Cart

Your cart is empty

Frequently Asked Questions

What products do you offer?

At Lunos Lights, we offer a selection of table lamps and wall lights for residential indoor and outdoor spaces. Our collection includes indoor table lamps, indoor wall lights, and outdoor wall lights designed for everyday lighting use.

Each product listing includes images, available options, and essential product details to help customers review the item before placing an order. Our products are organized into clear categories so customers can browse different lighting options and select products based on their own space and requirements.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Klarna, Maestro, Mastercard, PayPal, Visa.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 5–10 business days via Yodel, DHL, DPD in the United Kingdom. Free shipping is provided on all orders.

Do you offer international shipping?

Currently, orders are shipped only to addresses within the United Kingdom. Additional shipping destinations may be introduced in the future.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Lunos Lights covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Lunos Lights does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Company Name: Lunos Lights

Address: Spakenburgstraat 36, 1107 WS Amsterdam, Netherlands

Phone: +44 7862 131918

Email: support@lunoslights.com

Customer Support Hours

Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: 11:00 AM – 03:00 PM

Time Zone: (GMT+01:00) Central European Standard Time (Amsterdam)
Response Time: We respond within one business day