30 Days Easy Free Returns
At https://lunoslights.com/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.
Return Policy Details:
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Return Period: You can return items within 30 days of receiving your order.
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Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
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Free Returns: We cover the return shipping costs, so you can return items at no extra charge.
How to Return an Item:
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Contact Customer Service: Email us at support@lunoslights.com to initiate your return. Please include your order number and reason for return.
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Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
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Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
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Shipping Label: We will send you a prepaid return label. Print it and attach it to the package.
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Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.
Refund Process:
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Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
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Refund: After approval, we will process your refund. It may take up to 5 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
Exchanges:
Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.
Non-Returnable Items:
Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.
Customer Service:
Address: Spakenburgstraat 36, 1107 WS Amsterdam, Netherlands
Phone: +44 7862 131918
Email: support@lunoslights.com
Customer Support Hours
Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: 11:00 AM – 03:00 PM
Time Zone: (GMT+01:00) Central European Standard Time (Amsterdam)
Response Time: We respond within one business day
