Security Statement

Effective Date: June 07, 2026

At Lunos Lights, protecting customer information is a priority. This Security Statement outlines the measures we take to help safeguard your personal and payment information when you use our website.

Our Security Practices

SSL Encryption
Our website uses Secure Socket Layer (SSL) encryption to help protect data transmitted during checkout and account access.
Trusted Payment Providers
Payments are processed through reputable third-party payment gateways that follow industry security standards.
Payment Data Protection
We do not store complete credit or debit card numbers on our servers.
Account Security
Customers are encouraged to create strong passwords and keep their login credentials confidential.

Fraud Prevention

Orders may be reviewed or verified to help prevent unauthorized or fraudulent activity
Transactions that appear suspicious may be delayed, held, or canceled for security reasons

Ongoing Monitoring

We regularly review and update our website and systems to maintain security and respond to evolving risks.

Customer Responsibility

While we take reasonable steps to protect your information, customers also play an important role in maintaining security. Please keep your account details private and notify us immediately if you notice any unauthorized activity.

Customer Support Hours

Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: 11:00 AM – 03:00 PM

Time Zone: (GMT+01:00) Central European Standard Time (Amsterdam)
Response Time: We respond within one business day